Privacy Policy

1. Introduction

Cognitzone Technologies ("Cognitzone", "we", "our", or "us") respects your privacy and is committed to protecting the personal information you share with us through our websites, software applications, and services.

This Privacy Policy explains how we collect, use, store, process, and protect information when you access our website, use our software solutions, or interact with our services and integrations.

Our services include EasyEduZone, an institution management software solution, along with related ERP, CRM, communication, and technology services.

2. Information We Collect

Depending on how you interact with our services, we may collect the following information:

A. Personal Information

• Name
• Email address
• Phone number
• Contact details
• Organization or institution details
• Login credentials and account information

B. Software and Institution Data

• Student and staff information entered by authorized institutions
• Enquiry and admission information
• Course, attendance, fee, and academic records
• Communication and follow-up records
• Other information entered by authorized users while using our software

C. Meta Platform Information

When an organization connects its Facebook, Instagram, or WhatsApp accounts with our software through Meta's authorized APIs, we may process information such as:

• Facebook Page information and identifiers
• Instagram Business or Professional account information
• Facebook and Instagram lead form submissions
• Lead names, phone numbers, email addresses, and other information submitted through forms
• WhatsApp Business Account and phone number information
• WhatsApp messages and related communication information
• Message delivery and status information
• Webhook events and integration-related information

We only access information permitted by the permissions granted to our application and the applicable Meta platform policies.

3. How We Use Information

We use collected information for the following purposes:

• To provide and maintain our software services.
• To manage enquiries, leads, admissions, students, and institutional operations.
• To receive and manage Facebook and Instagram lead form submissions.
• To facilitate WhatsApp communication through authorized integrations.
• To provide customer support and technical assistance.
• To improve software functionality and service reliability.
• To maintain security and prevent unauthorized access.
• To comply with applicable legal and regulatory requirements.

4. Meta Platform Integrations

Our application may integrate with Meta platforms, including Facebook, Instagram, and WhatsApp Business, using official Meta APIs.

These integrations may allow authorized institutions to:

• Receive Facebook and Instagram lead information directly into their CRM.
• Manage enquiries generated through Meta lead forms.
• Send and receive WhatsApp messages through authorized WhatsApp Business accounts.
• Manage customer communication from the institution's software.
• Receive relevant webhook notifications and message status updates.

Access to Meta account information is provided through the authorization and permissions granted by the respective account administrators.

We do not claim ownership of users' Facebook, Instagram, or WhatsApp accounts or information.

5. Information Sharing

We do not sell personal information to third parties.

Information may be shared only when necessary for providing our services, including:

• With the institution or organization that operates the connected software account.
• With authorized service providers supporting hosting, infrastructure, communication, and technical operations.
• With Meta platforms as required for authorized API-based communication.
• With AI service providers, where an institution has enabled AI-powered features and the relevant information is processed to provide those features.
• When required by applicable law or a valid legal request.

We do not use information obtained through Meta APIs for purposes prohibited by Meta's Platform Terms and Developer Policies.

6. Data Storage and Security

We implement reasonable technical and organizational measures to protect information against unauthorized access, alteration, disclosure, or destruction.

These measures may include:

• Secure server infrastructure.
• Access controls and role-based permissions.
• Secure API communication.
• Authentication and authorization mechanisms.
• Appropriate protection of integration credentials and access tokens.
• Regular maintenance and security monitoring.

Information is retained only for as long as necessary to provide the relevant services, fulfil contractual obligations, or meet legal requirements.

7. Data Retention and Deletion

Users and authorized institutions may request the deletion of personal information associated with our services.

Where applicable, information obtained through Facebook, Instagram, and WhatsApp integrations can be deleted upon a valid request, subject to applicable legal obligations and legitimate retention requirements.

To request deletion, please visit:

https://cognitzone.com/data-deletion

8. Third-Party Services

Our services may interact with third-party platforms and service providers, including Meta platforms, cloud hosting providers, communication services, and AI service providers.

These services are governed by their respective privacy policies and terms. We encourage users to review the privacy policies of those third-party services.

9. Your Privacy Rights

Depending on applicable laws, you may have the right to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Withdraw previously granted permissions where applicable.
• Raise concerns regarding the processing of your information.

Requests can be submitted using the contact details provided below.

10. Children's Information

Our services are primarily intended for institutions, organizations, and authorized users. Where student information is processed through institutional software, the institution is responsible for ensuring that the collection and processing of such information comply with applicable laws and consent requirements.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or data processing practices.

Updated versions will be published on this page with a revised date.

12. Contact Us

For questions, privacy concerns, or requests relating to personal information, please contact: